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Presales Consultant


Job description

She/he is responsible for positioning and proving Arcserve products and solutions address partners’ and clients’ business and IT needs. This is accomplished by having a solid understanding of our products and solutions and a solid knowledge of our technologies around our solutions and partners business.

Partner business support

  • Providing technical and business support to partners to sell Arcserve effectively
  • Educating partner’s customers
  • Presenting and demonstrating Arcserve solutions at partner’s events
  • Visiting partner’s customers with the TAM, map Presales with the Partners
  • Creating and providing solution documents
  • Educating partner SEs and Sales stuffs
  • Escalating the partner specific requirements to the product management
  • Help to onboard the partner imparting knowledge.
  • Should be from Data Protection/ Storage/ Virtulisation OEMs.
  • He should have Regional Partner Coverage. Participated in large RFPs

Evangelist of Arcserve solution

  • Presenting and demonstrating Arcserve solutions at corporate events
  • Creating outbound messages to the domestic market
  • Coordinate with Support teams, conduct POCs
  • Keeping and strengthening the relationship with customers and partners via SNS
  • Analyzing enhancement requirements from local market to the product management

Arcserve solution instructor

  • Instructing partners and customers at education courses
  • Developing attractive education courses

Internal support and education

  • Providing the answers for incoming questions to Arcserve Support Calls to resolve Technical Issues.
  • Educating sales folks at each new release

Skills & Competencies

  1. Experience as an Open System engineer for more than 3 years. Knowledge/Experiences of storage management software such as backup and/or virtualization technologies are preferred.
  2. Understanding customer’s position and communicate well from customer’s perspective
  3. Ability of basic level of English to communicate with colleagues abroad, read manuals
  4. Ability to create simple and easy-to-understand documents
  5. Ability of smart verbal communication